Question 1
The tendency to perceive individuals differently based on their position or job is called the __________ effect.
Answer
similar-to-me
social status
salience
ombudsman
proactive
4 points
Question 2
A manager prefers to work with subordinates who think like that manager under the belief that “Birds of a feather flock together.” This is an example of __________.
Answer
the social status effect
the salience effect
the similar-to-me effect
the glass ceiling
quid pro quo harassment
4 points
Question 3
Which of the following is NOT mentioned in the textbook as a firm that adopts the proactive approach to social responsibility?
Answer
McDonald’s
Ben and Jerry’s
Target
Wal-Mart
Green Mountain Coffee
4 points
Question 4
Title VII of the Civil Rights Act prohibits discrimination on the basis of all of the following EXCEPT:
Answer
sex.
religion.
gender.
national origin.
disability.
4 points
Question 5
The __________ rule states that an ethical decision is one that produces the greatest good for the greatest number of people.
Answer
Justice
Moral Rights
Utilitarian
Practical
4 points
Question 6
Ford Motor Co. assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car. This is an example of __________.
Answer
bias
stereotyping
managing diversity
the ombudsman effect
quid pro quo
4 points
Question 7
Under the __________ rule, an ethical decision is the one that best maintains people’s fundamental privileges.
Answer
Justice
Moral Rights
Utilitarian
Practical
4 points
Question 8
Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the __________ approach.
Answer
accommodative
proactive
defensive
obstructionist
offensive
4 points
Question 9
People or groups who supply a company with its productive resources are called __________.
Answer
suppliers
top management
shareholders
stockholders
stakeholders
4 points
Question 10
A female subordinate is offended by posters in her supervisor’s office that she feels are degrading to women. This supervisor has exhibited __________.
Answer
the similar-to-me effect
the glass ceiling
the salience effect
quid pro quo sexual harassment
a hostile work environment
4 points
Question 1
When selecting a business-level strategy plan the “Stuck in the Middle” approach:
Answer
is no longer preferred.
combines the two approaches of “low cost & differentiation.”
usually forces a choice between “low cost & differentiation.”
means a decision cannot be made until more information is obtained.
is biased toward prior information.
4 points
Question 2
Firestone Tire and Rubber Company set up a chain of Firestone retail stores to sell its tires to American consumers. This is an example of:
Answer
forward vertical integration.
a global strategy.
a focused-differentiation strategy.
a multidomestic strategy.
backward vertical integration.
4 points
Question 3
Managers in biotechnology know that new drugs have a 10% chance of passing advanced clinical trials. This is an example of __________.
Answer
risk
uncertainty
bounded rationality
incomplete information
satisficing
4 points
Question 4
When an organization enters a new type of industry that is not similar in any way to the current businesses of the organization, this is known as a(n) ____________ strategy.
Answer
concentration on a single business
unrelated diversification
international expansion
related diversification
vertical integration
4 points
Question 5
An organization creates a list of possible future forecasts of business situations and creates a plan to respond to each of these forecasts. This is known as __________ planning.
Answer
synergy
ad hoc
divisional-level
scenario
functional
4 points
Question 6
After hearing one member describe a problem to be addressed, all members of a group first write down ideas and solutions. After this, everyone shares those suggestions without criticism. The group, one by one, clarifies, critiques, and discusses the alternatives. Finally, each member ranks all the alternatives, and the highest-ranking alternative is chosen. This process is called __________.
Answer
Delphi technique
dialectical inquiry
brainstorming
nominal group technique
programmed decision making
4 points
Question 7
When managers cannot assign probabilities of future occurrence to possible alternatives to a decision, this is known as __________.
Answer
certainty
risk
bounded rationality
uncertainty
dialectical inquiry
4 points
Question 8
According to the administrative model of decision making, if managers cannot possibly specify all of the possible alternatives to a decision, this is the result of:
Answer
incomplete information.
bounded rationality.
an optimum decision.
brainstorming.
4 points
Question 9
In the classical model of decision-making, the most appropriate decision given the likely future consequences to the organization is known as the ______________ decision.
Answer
intuitive
creative
heuristic
obvious
optimum
4 points
Question 10
When an organization updates its five-year plan annually in order to take into account changing conditions within the organization and in the organization’s external environment, this is known as which type of plan?
Answer
Inflexible
Functional
Rolling
Scenario
SWOT
Question 1
In which type of organizational design are employees correctly referred to as “two-boss employees?”
Answer
Product structure
Matrix structure
Geographic structure
Functional structure
Divisional structure
4 points
Question 2
In general, the more stable the organization’s environment, the __________ complex its strategy; the less skilled its workforce, the __________ likely that the organization will use a formal organizational structure.
Answer
more; more
more; less
less; more
less; less
4 points
Question 3
__________ technologies are characterized by __________ task variety and __________ task analyzability.
Answer
Routine; low; high
Routine; high; low
Nonroutine; high; high
Nonroutine; low; low
4 points
Question 4
Which is NOT an integrating mechanism that organizations can use to increase coordination?
Answer
Direct contact
Liaisons
Task forces
Ombudsmen
Cross-functional teams
4 points
Question 5
A counselor who works with the families of teenagers who are drug-dependent has ________________ than a worker who washes the left side of automobiles as they come through a car wash service.
Answer
lower task significance
less autonomy
less skill variety
less task identity
higher task significance
4 points
Question 6
In the TQM process, once a measure has been set for comparison, the next step is to:
Answer
begin production.
focus on the customer.
design a marketing strategy.
set a challenging quality goal and create incentives for reaching that goal.
4 points
Question 7
In a ___________ layout, workstations are not organized in a fixed sequence, rather, each workstation is relatively self-contained and a product goes to whichever workstation is needed.
Answer
process
permanent-position
facilities
product
flexible manufacturing
4 points
Question 8
One way organizations can keep their hierarchy flat is to:
Answer
decrease the span of control.
increase the number of levels of management.
decentralize authority.
enlarge jobs.
decrease autonomy.
4 points
Question 9
The way in which machines, robots, and people are grouped together affects how ___________ they can be.
Answer
futuristic
productive
complex
high-tech
4 points
Question 10
The number of new problems that a manager experiences in performing his or her job is known as:
Answer
task analyzability.
task variety.
continuous-process technology.
job design.
small-batch technology.
Question 1
A division manager is told to “maximize the sales of the division” and is then evaluated on the basis of the net sales generated by the division. This is an example of a(n) __________ budget approach.
Answer
profit
revenue
expense
cash flow
capital
4 points
Question 2
An HR specialist gives a personality test to applicants for a factory-worker position. This is an example of _______________.
Answer
trait appraisal
ability testing
situational testing
interviewing
role-playing
4 points
Question 3
The final step in the control process is to:
Answer
initiate corrective action.
measure actual performance.
establish the standards of performance.
compare actual performance to the standards.
4 points
Question 4
A job applicant calls a professor who taught him in college and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of __________.
Answer
background-checking
recruiting
training
development
a request for a reference
4 points
Question 5
At the __________ stage of the process of transforming raw materials into finished goods, managers typically use __________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.
Answer
conversion; concurrent
input; feedback
output; feedforward
input; concurrent
output; concurrent
4 points
Question 6
When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in _______________.
Answer
development
external recruiting
walk-in recruiting
outsourcing
internal recruiting
4 points
Question 7
Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers need training and what types of skills and knowledge these managers need to develop. This process is known as __________.
Answer
job validation
RJP validation
recruitment
needs assessment
4 points
Question 8
Recruiting outside of an organization to find workers who have not worked for the organization previously is known as __________.
Answer
internal recruiting
walk-in recruiting
external recruiting
selection
development
4 points
Question 9
The component of an HRM system that focuses on helping managers to develop the skills and abilities that will enable them to perform their jobs successfully is ___________________.
Answer
training and development
recruitment
selection
performance appraisal
feedback
4 points
Question 10
An organization sets up a management information system (MIS) that gives managers information about changes in the task environment that may impact the organization later on. This is an example of _____________ control.
Answer
feedforward
concurrent
feedback
bureaucratic
MBO
Question 1
The ability of a leader to get others to act in certain ways is known as that leader’s __________.
Answer
power
initiating structure
consideration
task-orientation
task structure
4 points
Question 2
The power of a leader that comes from the respect and loyalty of subordinates is known as __________ power.
Answer
reward
legitimate
coercive
referent
position
4 points
Question 3
Leadership that makes subordinates aware of their jobs’ importance to the organization is called __________.
Answer
consideration
empowerment
transformational
transactional
path-goal leadership
4 points
Question 4
Leadership theories that propose that the effectiveness of a leader depends on the situation in which the leader finds herself are known as __________ models.
Answer
trait
contingency
empowerment
path-goal
leadership substitute
4 points
Question 5
Andrew Grove, CEO of Intel, holds a Ph.D. in chemical engineering and is very knowledgeable about the microprocessors that Intel produces. He advises an R&D scientist about a possible new product idea. Which type of power do we say Grove has?
Answer
Expert power
Empowerment power
Consideration power
Relationship-oriented power
4 points
Question 6
A supermarket manager schedules the workers in the supermarket to ensure that enough cash register clerks are available at different times during the day depending on the expected demand from customers. This manager has engaged in which type of behavior?
Answer
Relationship-oriented
Consideration
Initiating structure
Empowerment
Referent power
4 points
Question 7
People experiencing overpayment inequity are most likely to:
Answer
raise their perceptions of their own inputs.
ask for a raise.
work slower.
be absent more.
raise their perceptions of others’ outcomes.
4 points
Question 8
According to a recent study, about what percentage of medium- or large-size organizations use profit-sharing plans with their employees?
Answer
3 percent
7 percent
10 percent
16 percent
25 percent
4 points
Question 9
According to path-goal theory, when leading creative workers, a manager should be __________.
Answer
supportive and critical
supportive and uncritical
hands-off and critical
hands-off and uncritical
directive
4 points
Question 10
A subordinate changes his behavior from a dysfunctional to a functional behavior, and his manager then removes an undesired outcome. This is known as __________.
Answer
positive reinforcement
extinction
negative reinforcement
inequity
instrumentality
Question 1
In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.
Answer
competition
integrative bargaining
distributive negotiation
flipping a coin
adversarial language
4 points
Question 2
A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender’s perspective. We say that this manager is attempting to __________.
Answer
be empathetic
reduce information richness
create a rumor
use jargon
use information distortion
4 points
Question 3
Linguistic style includes all of the following EXCEPT:
Answer
voice.
speed.
jokes.
eye contact.
use of pauses.
4 points
Question 4
Which of the following is NOT a factor in deciding what communication medium a manager should use?
Answer
Information richness of a medium
The manager’s personality
Time needed for communication
Need for a paper trail
4 points
Question 5
The paths along which information flows within the organization are called __________.
Answer
noise
communication networks
filtering paths
information richness
jargon
4 points
Question 6
Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?
Answer
Informal teams
Ad hoc teams
Virtual teams
Task forces
Interest groups
4 points
Question 7
Managers who ____________ are likely to see their ___________.
Answer
decrease uncertainty; power decrease
decrease uncertainty; power increase
increase uncertainty; power increase
decrease their power; uncertainty increase
increase their power; uncertainty increase.
4 points
Question 8
An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:
Answer
pooled task interdependence.
a virtual team format.
synergy.
reciprocal task interdependence.
sequential task interdependence.
4 points
Question 9
A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force “will take up the slack.” This group member is exhibiting __________.
Answer
an interest group role
synergy
a virtual team role
a role-making role
social loafing
4 points
Question 10
Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.
Answer
informal groups
interest groups
virtual groups
sequential task interdependence groups
self-managed work teams
Question 1
In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.
Answer
competition
integrative bargaining
distributive negotiation
flipping a coin
adversarial language
4 points
Question 2
A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender’s perspective. We say that this manager is attempting to __________.
Answer
be empathetic
reduce information richness
create a rumor
use jargon
use information distortion
4 points
Question 3
Linguistic style includes all of the following EXCEPT:
Answer
voice.
speed.
jokes.
eye contact.
use of pauses.
4 points
Question 4
Which of the following is NOT a factor in deciding what communication medium a manager should use?
Answer
Information richness of a medium
The manager’s personality
Time needed for communication
Need for a paper trail
4 points
Question 5
The paths along which information flows within the organization are called __________.
Answer
noise
communication networks
filtering paths
information richness
jargon
4 points
Question 6
Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?
Answer
Informal teams
Ad hoc teams
Virtual teams
Task forces
Interest groups
4 points
Question 7
Managers who ____________ are likely to see their ___________.
Answer
decrease uncertainty; power decrease
decrease uncertainty; power increase
increase uncertainty; power increase
decrease their power; uncertainty increase
increase their power; uncertainty increase.
4 points
Question 8
An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:
Answer
pooled task interdependence.
a virtual team format.
synergy.
reciprocal task interdependence.
sequential task interdependence.
4 points
Question 9
A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force “will take up the slack.” This group member is exhibiting __________.
Answer
an interest group role
synergy
a virtual team role
a role-making role
social loafing
4 points
Question 10
Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.
Answer
informal groups
interest groups
virtual groups
sequential task interdependence groups
self-managed work teams
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