Managing Conflict Critical Thinking Paper

Managing Conflict Critical Thinking Paper

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Managing Conflict Critical Thinking Paper

Getting Started

Advancement of technology, an aging workforce, and a decrease in available resources all raise the potential for conflict among healthcare providers.  Too little conflict may result in organizational stasis.  Too much conflict reduces the effectiveness of an organization and eventually renders its employees unproductive and dissatisfied.  Conflict, when managed effectively, can be a useful tool for building relationships and precipitating needed changes in the workplace.

Nurse leaders are in a unique role to implement strategies to address unprofessional and uncivil action.  The ability to coach for improved behavior and follow established policies promotes a safe and respectful work environment that retains satisfied caregivers.  You will explore your own approaches to conflict and identify effective techniques for promoting a culture where conflict management is successful and workplace violence is prevented.

Upon successful completion of the course material, you will be able to:

• Analyze conflict-management techniques that prevent workplace violence.

Resources

• Textbook: Leading and Managing in Nursing
• File: Conflict Self-Assessment.pdf

Instructions

1. In your textbook, Leading and Managing in Nursing, read:
   1. Chapter 8, “Communication and Conflict”
   2. Chapter 25, “Managing Personal/Personnel Problems”
2. Download and complete the Conflict Self-Assessment.pdf found on page 130 of the Yoder-Wise textbook.  After completing the survey, tally, total, and reflect on your scores for each of the five approaches.

Compose a two to three-page self-reflection essay (in addition to cover page and reference page) that analyzes your approach to conflict resolution and addresses the following:

1. 1. According to your self-assessment, which conflict approach do you prefer?  Which do you use the least?  What factors determine if you respond in a specific manner?  When considering the types of conflicts you have, what are the strengths and weaknesses of your preferred conflict-management style?
   2. Identify one common personnel problem that requires intervention from the nurse manager. Discuss effective strategies that as a nurse leader you would take in addressing the identified problem.
   3. A high percentage of nurse’s report having experienced incivility.  What specific steps can a nurse manager take with his/her staff members to reduce incivility in the workplace?
2. Cite and reference a minimum of two current scholarly sources. One source may be your textbook.
3. When you have completed your assignment, save a copy for yourself and submit a copy to your instructor using the Assignment submission page by the end of the workshop. Managing Conflict Critical Thinking Paper

Rubric

1)Content: Gives an exemplary, in-depth discussion addressing most preferred and least preferred conflict approaches and factors that determine conflict response.

Includes an exemplary discussion of the strengths and weaknesses of preferred conflict management style.

Includes an exemplary discussion of a personnel problem in the healthcare setting with realistic strategies to address the problem.

Includes thorough discussion of types of specific steps a nurse manager can take to promote a safe and secure environment.

Uses two or more current and scholarly sources to support discussion.

Content is engaging and fully developed.

Content is well written and flows in a logical and organized manner.

Paper is two pages in length at least.

2) Critical Analysis; Provides an exemplary and thorough analysis and evaluation of assignment topic.

Articulates accurate and meaningful conclusions from research and/or review of literature.

Demonstrates clear, in-depth synthesis of well-chosen, pertinent literature review in written work.

Clearly communicates specific insights, applications, and usefulness of information.

3) College-Level Writing: College-level writing is worth a total of 6 points for this assignment.

A deduction of one point per each error will occur for the following college-level writing standards:

• Correct spelling
• Correct grammar
• Correct punctuation

A deduction of one point per type of error will occur for the following college-level writing standards:

• Written paper is well-organized, and demonstrates congruence with a central purpose/theme throughout.
• Written paper includes a well-defined introduction, body, and conclusion.
• Written paper length is within the required assignment guidelines.
• Correct spelling
• Correct grammar
• Correct punctuation
• Correct use of capitalization and abbreviations
• Sentence structure is correct and complete.
• Paragraph structure is correct with three to six sentences each.
• Correct APA format

4) Citing and Referencing: Current and scholarly sources are cited and referenced without errors. Managing Conflict Critical Thinking Paper

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