Crisis reflection at Organisation – Leadership team role
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Paper instructions: Reflect on a crisis that occurred at your current or most recent organization. It could be a situation you were actively involved in, or it could be one your leadership team needed to address.
Considering the course materials for this week, use the prompts below to organize your thoughts:
Briefly describe the crisis situation and indicate the major challenges it presented for the organization.
What did you or your leadership team do to shape the narrative of the crisis?
Were you open with your stakeholders about the challenges, or did you try to downplay them?
How did your team members respond to the crisis? How did you account for their attitudes and emotional states?
Did your crisis response mitigate the situation, or did it make matters worse?
In hindsight, what would you have done differently to address the crisis?
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