Mal works as a carer to young people with various

Q1. Mal works as a carer to young people with various physical and intellectual disabilities. Mal and his colleagues must understand the structure, functions and interpersonal relationships between the different community services available to ensure their clients receive holistic care. It is essential that Mal and his colleagues follow their organisations protocols, however as the internal systems differ to those of external services, Mal finds explaining this to new staff it to be quite challenging.
What are the organisational tools Mal should use to enable lines of communication between organizations and other services? Provide two examples.