Final Assignment

Final Assignment

Scenario: You have just been given a tremendous opportunity to assume the management of a group of 25 people.  Leadership has a lot of confidence in you, and they are looking forward to your first 90 days in the new role.

The key information you need to be aware of for success is as follows:

1. The goals of the group are to process 25 insurance claims weekly with 100% accuracy (zero rework).
2. The current performance of the group is 18 claims weekly with a 26% error rate.
3. The group composition is:
   • Non-whites: 22%
   • Ages: 20% 25 to 35; 50% 36-45; 30% 45-60
   • 40% male; 60% female
   • Average seniority is 12+ years
4. Current issues noted by previous supervisors:
   • Lack of teamwork and group cohesion
   • In-fighting
   • Processes are redundant and cumbersome (labor intensive)
   • Certain individuals lack initiative and motivation
   • Lack of training ensures people have the proper information
   • Group has had three supervisors in the past 18 months
5. Your assignment from your leadership is:
   • Meet weekly metrics and goals
   • Create a team that is working cohesively
   • Address issues with individuals
   • Fix processes to eliminate waste

Part 1 of The First 90 Days

1. Read the scenario thoroughly.
2. Develop your ideas for attacking the first 90 days of your new assignment by answering the following questions:
   • Who are you and describe the situation you are in.
   • Describe the three steps you would take to understand the department’s individual differences, values, and perceptions. Make sure to support with evidence from our reading.
   • What steps should you take to learn about the work being performed?
   • What tactics do you feel would work best to motivate people? Why?
   • What methods of communication would work best for the team and why?
   • What type of leadership style should you use and why? Describe what this style would require you to do?
   • What do you feel are your most critical decisions to make in the first 90 days?
   • What worries you most about being successful with this new assignment?

      

• Use APA format for structure, references, and citations.
• Make sure to have a conclusion summarizing your paper.
• Utilize the textbook for information, but make sure to cite the information properly.

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