Business operations are often viewed as a value-adding process. “Inputs” enter the process, are transformed by the process, and the result is “outputs” from the process. In these exercises we will consider the operations of a fitness center. Fitness centers are quite popular, providing exercise, recreation, and social opportunities for their customers. Answer the following questions to help you analyze the operations of a fitness center: (c) What is the output(s) from the service operation process? (3 points) (d) How is value added in the service operation process? (3 points) (e) What would be a good approach for managing the labor resource at a fitness center’s health bar, given that demand is high during meal-times and low at other times? (4 points) (f) What would be a good approach for planning the racquetball court capacity at a fitness center? (4 points)
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