Late delivery pizzas

Late delivery pizzas

Think that you own Pizza business. You are the manager of Pizza business or the owner.

Group Project: Part A

Instructions to Students

Purpose:  Learn how to construct a Fishbone diagram

Scenario:  Late Pizza Deliveries

1. Team Up ~ four (4) students per team (your instructor will assign you to a team)
2. As a team, brainstorm why pizza deliveries are late sometimes
3. Organize your brainstormed ideas into the following categories:
   1. Machinery/Equipment/Plant
   2. People/Employees
   3. Methods/Policies/Procedures
   4. Materials/Supplies
   5. You may use “Other” category if necessary
4. Construct Fishbone Diagram utilizing the template (you may use Word, Excel, or Power Point):

5. Submit under Assignment (one team member submits for the team)

Alt Text: Image talks about why Pizza deliveries are late sometimes. An assignment for the team of 4 students to brainstorm the ideas into categories, and construct a Fishbone diagram utilizing the existing template.

Group Project: Part B
 

Instructions to Student

Purpose:  Learn how to construct a Pareto Chart

Scenario: Late Pizza Deliveries Reasons and the Need to Reduce Late Pizza Deliveries going forward

1. Remain within the same teams
2. Assume that the total number of late pizzas in the past year equals 1,000
3. Given your  team brainstormed reasons in Part A, assign a value to each reason (e.g. oven was not pre-heated on time = 150 times out of 1,000)
4. Construct Pareto Chart utilizing the following template (excel is the best tool to use to construct the Pareto chart):
   • Please note that “Category D, A, B, E, C” below have to correspond to your team reasons for late pizzas deliveries:

1. Your team does not have the budget to address and eliminate all reasons for late pizza deliveries. Your team needs to recommend the actions to take based on the constructed Pareto Chart with the detailed explanation.
2. Submit under Assignment (one team member submits for the team).
3. Please see the attached Fishbone and Pareto diagramming free online tools.
4. Submit your work utilizing one of the free online Fishbone and Pareto tools provided or any other free tools that you are aware of. There is no penalty for using different tools that provided by an instructor.

Alt Text: Image of the Pareto Chart with an assumption to reduce the late Pizza deliveries. An assignment for the student to create a Pareto Chart with the categorized reasons for the late Pizza deliveries and the how to reduce late deliveries in the future. Uses are expected to create a Pareto Chart using the excel template. Once the chart is completed, submit the assignment.

"96% of our customers have reported a 90% and above score. You might want to place an order with us."