Read the 1-888-Junk-Van case (in your Harvard Course Pack)

Analyze Junk Van’s business processes. Choose one and radically redesign it (this can be submitted as a set of diagrams or steps). Be clear which process you are redesigning. How does it currently work and why is the current way problematic? Why is your redesigned way better?

This assignment must be submitted in Word or PDF format. No handwritten diagrams are allowed (you can use PowerPoint or Visio and embed the diagrams into your paper).

Your report should not exceed 6 double spaced pages, with 12 point font (this page limit does not include the cover sheet, table of contents, references, etc. – only the body of the report).

All sources (including Web sites) must be appropriately cited (APA or MLA format). You do not need to cite the case.

The report should be free of all grammar and spelling errors.

NOTE – failure to spell check will result in a grade of zero!

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