Problem: Select one of your worst quality (product or service) experiences
Problem: Select one of your worst quality (product or service) experiences.
Solution: Armed with your knowledge of Quality Management, what would you do to fix that problem ?
Assignment:
1.Briefly describe the experience ~100 words (address who, what, when, where, and impact)
2.Describe your proposed fix using SMART terms ~300 words
3. Total words allowed: 400
Other:
Total words allowed:500
Submit via BB
Writing style should be a formal style to address a CEO and Board. e.g. don’t use “I was frustrated because…, or “I would…”
Requirements: 500 words
The assignment doesn’t specifically says that but in questions he points “Armed with your knowledge of Quality Management
"96% of our customers have reported a 90% and above score. You might want to place an order with us."
