The call center has decided to outsource the work to replace 500 single monitor by dual LED monitors to increase agent productivity, and reduce overall energy expenditure in the building. The increase in productivity will create a more customer friendly experience by reducing customer wait time and decreasing frustrations that the agents face with the current single monitor setup. The lower energy costs will result in lower operating costs for the call center, and the increase in productivity will generate additional revenue. Hint: Creating a project charter and project scope statement will facilitate to identify the procurement-SOW. Use what you have learned in part 1 to develop an RFP solicitation.
The minimum structure should therefore be as follows.
Total assignment length should be 13 to 16 pages long, including everything. The format of your entire proposal must use standard margins with 12-point font.
"96% of our customers have reported a 90% and above score. You might want to place an order with us."
