Prompt: If “Most services are characterized by an encounter between a service provider
Prompt: If “Most services are characterized by an encounter between a service provider Prompt: If “Most services are characterized by an encounter between a service provider and a customer” (Bordoloi, p. 95), then “This interaction, which defines the quality of the service in the mind of the customer, is called a ‘moment of truth’ (Bordoloi, […]
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