THE PERCEPTION OF EMPLOYEES AND EXTERNAL CUSTOMERS ON THE TOTAL SERVICE QUALITY IN HEALTHCARE INSTITUTIONS AS MEASURED BY THE 5Q MODEL Academic Essay
THE PERCEPTION OF EMPLOYEES AND EXTERNAL CUSTOMERS ON THE TOTAL SERVICE QUALITY IN HEALTHCARE INSTITUTIONS AS MEASURED BY THE 5Q MODEL Academic Essay This study focused on evaluating the total service quality in the healthcare firms using 5Q model based on the perspectives of employees and external customers. The objectives and hypotheses for aIDressing this […]