The Basic Features Of A Contemporary Customer Relationship Management System

The Basic Features Of A Contemporary Customer Relationship Management System


Part 1
1. What is “cloud computing”? What are simple definitions of internet, intranet, extranet? Thought question: when you are shopping on Amazon, which of the above definitions applies to you?

2. Why is the client/server model of computing very, very important? Define it first. (hmm . . . how can your computer be a client, and the web browser in your computer(s) be a client also?)

3. What are the basic features of a contemporary Customer Relationship Management system?

4. What social media features can the contemporary CRM offer. Why does the business care?

Part 2
Define/describe the acronyms SaaS, PaaS, Iaas.
The ability of the network/cloud environment to replicate physical systems make it somewhat less necessary for companies to purchase standalone systems.

Part 3
Define and discuss “virtualization” and the term “hypervisor.” Why is a “hypervisor” important in “virtualization.”

To help, consider the term “instance” as it applies in the virtual technology world.

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