Assessment Task 3: Case Study and Roleplays

Task summary:

1. You are required to complete all four (4) activities satisfactorily for this task.
2. You will have two (2) hours to complete this assessment

Resources and equipment required to complete this assessment

• Student Leaner Guide for this Unit
• Computer/ Email software
• Access to the Internet
• Handout: Coffee Bags Café Meeting Policy & Procedure

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.

What do I need to submit and do?

What you need to do:	What evidence is required:
Conduct an Emergency Meeting	Nothing, however your assessor will complete an observation checklist
Review transcribed minutes	Sign the minutes are true and accurate
Distribute meeting minutes via email	Email to meeting attendees
Complete two (2) case study questions	Completed two (2) questions
Conduct a Management Meeting	Nothing, however your assessor will complete an observation checklist

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Assessment Task 3:

Case Study – Background Information You are the Operations Manager of Coffee Bag’s Café. Coffee Bags is a well-known local brand and has five (5) store locations, and has recently expanded its mobile food truck fleet to three (3) mobile food trucks. It is Thursday afternoon and one of the Mobile food trucks has broken down and at the mechanics to be repaired. You have been advised that the truck will not be back in service for one (1) week and all three trucks have booking for this coming Saturday night. The General Manager has asked you to chair an emergency meeting with all three (3) mobile food truck operators, with the aim to resolve the issue and maintain all three (3) bookings without causing customer disruption. Booking for Saturday night are as following: 50th Birthday (Private house) 7pm – 11pm Sporting Event (Street location) 4pm – 10pm Nightclubs (Street Location) 9pm – 3am

Activity 1

Conduct an Emergency Meeting (roleplay)

For this task, you are required to access the Handout: Coffee Bags Café Meeting Policy & Procedure, review the document and Chair an Emergency Meeting with the three (3) Mobile Food Truck Operators to discuss, problem-solve and establish a resolution to the current issue to ensure customer bookings are not disrupted, in accordance with the Meeting Policy & Procedure.

You must brief the minute-taker prior to the meeting on the method for recording the meeting notes in accordance with the Meeting Policy & Procedure for an Emergency Meeting. You will need to ensure the meeting is focused, time efficent and achieve the required outcome.

You must:

1. Brief the minute –taker prior to the meeting

At the meeting, you must ensure each of the following:

2. Discuss the issue (Two (2) trucks and three (3) bookings)
3. Outline the desired resolution (customer bookings are not disrupted)
4. Discuss potential solutions which maintain legal and ethical requirements
5. Ensure all attendees actively participate
6. Ensure verbal exchange uses appropriate style, tone and vocabulary for attendees
7. Listen to specific information during the meeting
8. Ask questions and listen to responses to clarify understanding

Your assessor will play the role of the minute-taker and ask other students (not being assessed during the simulated meeting) to play the role of the three (3) Mobile Food Truck Operators.

Your assessor will provide a general script for each individual assisting in the roleplay

Roleplay Cast:

As a minimum the following individuals will be at the meeting;

1. Minute-taker (Assessor)
2. Mobile Food Truck Operators #1 (Classmates)
3. Mobile Food Truck Operators #2 (Classmates)
4. Mobile Food Truck Operators #3 (Classmates)

EMERGENCY MEETING

Roleplay Observation Checklist

Date of meeting:
Name of student being assessed (Chair):
Location of meeting:
Name of other student, present at the meeting:	Mobile truck operator #1:
Mobile truck operator #2:
Mobile truck operator #3:
Assessor are to write “S” or “NYS” for each line item (row). If the student gets the item correct on the first attempt, the second and third attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts. Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every line item and each sub point.
Date:
Did the Student:	Attempt 1	Attempt 2	Attempt 3
A)	Brief the minute –taker prior to the meeting
B)	Discuss the issue (Two (2) trucks and three (3) bookings)
C)	Outline the desired resolution -customer bookings not disrupted
D)	Discuss potential solutions which maintain legal /ethical requirements
E)	Ensure all attendees actively participate
F)	Ensure verbal exchange uses appropriate style, tone and vocabulary for attendees
G)	Listen to specific information during the meeting
H)	Ask questions and listen to responses to clarify understanding
Outcome for Task: □ Satisfactory OR □ Not yet satisfactory
Assessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a satisfactory outcome for a specific item).
Assessors Signature:		Date: