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BSC Flexibility & the Customer Perspective
For Module 2 consider your organization’s mission and strategy from the perspective of its potential prospective and present customers. In this section of the assignment youll begin to identify objectives and measures relevant to that perspective.Refer back to this presentation on objectives if you need to.
SLP Assignment Expectations
Once youre reasonably clear on whats involved think about your organization and its customers/clients/users/service recipients/whatever-you-wish-to-call-them and then:
Heres a table that you may wish to copy and fill in (the boxes are expandable – take all the space you need to be complete in your descriptions. No more than 2-3 pages should be necessary.)
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"96% of our customers have reported a 90% and above score. You might want to place an order with us."
