Healthcare Providers and Systems

HCAP Scores/ Quality Improvement Project instructions:
HCAP stands for Hospital Consumer Assessment of Healthcare Providers and Systems., it is a patient satisfaction survey required by the Centers for Medicare and Medicaid Services for all hospital in the United States
HCAP Scores- Describe why the HCAP Scores are vital for organizations in today’s economy. What change you would like to institute in your facility and how would you plan the change? Describe the current situation in your facility and why there should be a change. Support the need for the change using evidence-based research.

Using the RACI model (template below), describe how it will be planned and implemented. You will NOT implement the policy change but describe, using the action plan model, how you would go about the change you propose.

Don’t forget to include yourself in the appropriate RACI category. YOU are the person creating the plan for change so YOU must appear in the plan. Create realistic timelines for completion of action steps.

Use APA formatting with at least 2 references.

This model template will allow you to process “How” you would go about making the changes within your organization.Use references that are in the United States,

Customer files