How Can DBS Stay At The Forefront Of Banking Innovation
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1. What were the key challenges DBS faced that provided the impetus towards the pursuit of a digital transformation strategy? 2. What did DBS do to deal with these challenges? What were the key thrusts of its digital business strategy? For each key thrust, what technology investments were made? What related organisational changes (e.g., structure, process, people) were instituted? 3. Has DBS done enough in transforming itself for the digital era? What else should or can be done as the next steps for its digital strategy? How can DBS stay at the forefront of banking innovation to become the Asian Bank of Choice of the future?
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