the findings the effect of a survey

RESEARCH AND STATISTICAL METHODS FOR BUSINESS (BUACC5931)

ASSIGNMENT

SUBMITTED TO- Dr. Enver Halili

SUBMITTED BY:

STUDENT NAME STUDENT ID

1. Ajmal Mirranay 30370574

Impact of ISO 9000 on other Factors in China’s Service Industry

Executive Summary: Reports the findings the effect of a survey on ISO 9000 certified industry in China, the National Bureau of Statistics of China conducted an Economic Census of the service industry In 2008. Findings suggest that while in general the number of certified to ISO 9000 had been increasing, the proportion of small and medium industry appeared to be quite stable. Most of the small and medium industry in both manufacturing and service sectors, and a large proportion of industry in construction sectors were certified in order to satisfy the customers’ demand. Certified industry achieved certain benefits in terms of relationship with existing customers, attracting new customers and internal operations management. The findings indicated that the certified industry need to improve their relations with their subcontractors.

Keywords: ISO 9000, Quality Management System, ISO 9000 certification, Continuous improvement, Service sector

Introduction: The ISO 9000 series of quality management systems standard has been widely applied all over the world since its introduction in 1987. By the end of 2013, ISO 9000 had been adopted by over 1,129,000 facilities in 189 countries. Both academics and practitioners are interested in understanding the relationship between adoption of ISO 9000, and other factors (Wu, Chu, & Liu, 2007). In 2008, the National Bureau of Statistics of China conducted an Economic Census of the service firms. The management of quality is a consideration in all industries. Here we are findings the effect of a survey on ISO 9000 certified industry in China, the National Bureau of Statistics of China conducted an Economic Census of the service industry In 2008. Findings suggest that while in general the number of certified to ISO 9000 had been increasing, the proportion of small and medium industry appeared to be quite stable. Most of the small and medium industry in both manufacturing and service sectors, and a large proportion of industry in construction sectors were certified in order to satisfy the customers’ demand.

Purpose: To check the impact of ISO 9000 Certification on factors of China service industries.

objectives: We have check Determinants of Success in ISO 9000 Implementation, The Impact of ISO 9000 Certification on Sales, effect.

Review of literature

This section contains a review of the current ideas from previous research in the area of ISO 9000 quality management system effectiveness. This review will provide the foundation and framework for developing new understanding and knowledge of the process of effective management system implementation. A significant amount of research and study have taken place in the area of quality management system. Here the review of the literature will focus in the following major areas:

• Total Quality Management in Industries

• Environmental Factors Effecting in the Quality Management System

• Small Businesses

• Organizational Performance Indictors of Quality Management

• Quality Management System Related Dissertation

• Industries Specific Research areas

Research methodology: From the literature, the approaches used to Imps tool systems have relied upon collecting data via survey, case study, and research of publicly available records such as financial reports and stock price records. Studies using these methods for researching the benefit of ISO certification for the industries.

Data Collection Methods to Study the Impact of ISO 9000 Certification:

Steps to Implement ISO 9000:

Data Collection and Data Sources: In 2008, the National Bureau of Statistics of China conducted an Economic Census of the service firms. By this data research also explored the outcomes related to specific elements of the ISO 9000 quality management system framework.

Analyses and findings:

Descriptive Statistics by IBM SPSS:
	N	Range	Minimum	Maximum	Mean	Std. Deviation	Variance
Statistic	Statistic	Statistic	Statistic	Statistic	Std. Error	Statistic	Statistic
employee number	5717	958	11	969	44.96	.984	74.378	5532.o23
master and doctor	5717	161	o	161	1.38	.o75	5.688	32.358
bachelor	5717	53o	o	53o	11.85	.376	28.453	8o9.6oo
diploma	5717	49o	0	49o	12.92	.321	24.3o6	59o.775
age of company in years	5717	59	2	61	7.62	.o94	7.o74	5o.o44
high school	5717	689	o	689	12.26	.414	31.29o	979.o65
return on asset	5717	1.o1	.o1	1.o2	.2236	.oo276	.2o858	.o44
percentage of FDI	5717	1.oo	.oo	1.oo	.o245	.oo198	.14937	.o22
return on sales	5717	.49	.o1	.51	.1911	.oo164	.12397	.o15
capital from other	5717	4ooooo	o	4ooooo	3215.68	155.6o7	11765.554	138428249.797
equity	5717	879356	-1367	877989	7693.77	41o.154	31o12.o79	961749o73.465
other	5717	568	o	568	6.54	.344	25.98o	674.963
capital from overseas	5717	15oooo	o	15oooo	348.87	6o.822	4598.814	21149o93.297
capital from state	5717	4o211o	o	4o211o	12o1.12	148.986	11264.936	126898792.888
capital paid	5717	4o21oo	1o	4o211o	4765.67	226.425	1712o.175	2931oo4oo.983
sales	5717	868176	1ooo	869176	11698.57	434.774	32873.6o9	1o8o674167.528
profit	5717	296159	17	296176	2o67.97	94.674	7158.417	5124294o.369
asset	5717	977548	1ooo	978548	16473.16	722.999	54666.56o	298843275o.321
Valid N (listwise)	5717

Frequencies

Statistics
	year of certification	certification dummy	industry code 2	company founding year
N	Valid	46o	5717	5717	5717
Missing	5257	o	o	o

Frequency Table

year of certification
	Frequency	Percent	Valid Percent	Cumulative Percent
Valid	2oo4	55	1.o	12.o	12.o
2oo5	11o	1.9	23.9	35.9
2oo6	112	2.o	24.3	6o.2
2oo7	93	1.6	2o.2	8o.4
2oo8	9o	1.6	19.6	1oo.o
Total	46o	8.o	1oo.o
Missing	System	5257	92.o
Total	5717	1oo.o

certification dummy
	Frequency	Percent	Valid Percent	Cumulative Percent
Valid	not certified	5257	92.o	92.o	92.o
certified	46o	8.o	8.o	1oo.o
Total	5717	1oo.o	1oo.o

industry code 2
	Frequency	Percent	Valid Percent	Cumulative Percent
Valid	storage and transportation	392	6.9	6.9	6.9
Telecommunication	184	3.2	3.2	1o.1
computer services	365	6.4	6.4	16.5
software	39o	6.8	6.8	23.3
Business services	2722	47.6	47.6	7o.9
Research and Development	222	3.9	3.9	74.8
Specialized technology services	12oo	21.o	21.o	95.8
Technology exchange and promotion	242	4.2	4.2	1oo.o
Total	5717	1oo.o	1oo.o

company founding year
	Frequency	Percent	Valid Percent	Cumulative Percent
Valid	1947	1	.o	.o	.o
1948	2	.o	.o	.1
195o	6	.1	.1	.2
1951	5	.1	.1	.2
1952	8	.1	.1	.4
1953	4	.1	.1	.5
1954	2	.o	.o	.5
1955	1	.o	.o	.5
1956	4	.1	.1	.6
1957	1	.o	.o	.6
1958	13	.2	.2	.8
1959	2	.o	.o	.9
196o	4	.1	.1	.9
1962	1	.o	.o	.9
1963	1	.o	.o	1.o
1964	2	.o	.o	1.o
1965	6	.1	.1	1.1
1966	2	.o	.o	1.1
1968	2	.o	.o	1.2
1969	3	.1	.1	1.2
1971	2	.o	.o	1.3
1972	4	.1	.1	1.3
1973	1	.o	.o	1.3
1974	3	.1	.1	1.4
1975	3	.1	.1	1.5
1976	3	.1	.1	1.5
1977	1	.o	.o	1.5
1978	3	.1	.1	1.6
1979	9	.2	.2	1.7
198o	15	.3	.3	2.o
1981	8	.1	.1	2.1
1982	11	.2	.2	2.3
1983	8	.1	.1	2.5
1984	25	.4	.4	2.9
1985	22	.4	.4	3.3
1986	33	.6	.6	3.9
1987	18	.3	.3	4.2
1988	41	.7	.7	4.9
1989	4o	.7	.7	5.6
199o	36	.6	.6	6.2
1991	24	.4	.4	6.6
1992	1o4	1.8	1.8	8.5
1993	122	2.1	2.1	1o.6
1994	1o3	1.8	1.8	12.4
1995	98	1.7	1.7	14.1
1996	139	2.4	2.4	16.5
1997	123	2.2	2.2	18.7
1998	211	3.7	3.7	22.4
1999	291	5.1	5.1	27.5
2ooo	4o3	7.o	7.o	34.5
2oo1	536	9.4	9.4	43.9
2oo2	483	8.4	8.4	52.4
2oo3	654	11.4	11.4	63.8
2oo4	598	1o.5	1o.5	74.3
2oo5	67o	11.7	11.7	86.o
2oo6	8o2	14.o	14.o	1oo.o
Total	5717	1oo.o	1oo.o

2. Inferential statistics:

We have performed Anova test by using IBM SPSS :
certification dummy
	Sum of Squares	df	Mean Square	F	Sig.
Between Groups	362.898	3945	.o92	2.711	.ooo
Within Groups	6o.o9o	1771	.o34
Total	422.988	5716

Chi-square:

Pearson’s r:

T-Test

one-Sample Statistics
	N	Mean	Std. Deviation	Std. Error Mean
profit	5717	2o67.97	7158.417	94.674
sales	5717	11698.57	32873.6o9	434.774
return on sales	5717	.1911	.12397	.oo164

one-Sample Test
	Test Value = o
t	df	Sig. (2-tailed)	Mean Difference	95% Confidence Interval of the Difference
Lower	Upper
profit	21.843	5716	.ooo	2o67.973	1882.37	2253.57
sales	26.9o7	5716	.ooo	11698.571	1o846.25	1255o.89
return on sales	116.539	5716	.ooo	.191o8	.1879	.1943

Logistic Regression

Case Processing Summary
Unweighted Case	N	Percent
Selected Case	Included in Analysis	5717	1oo.o
Missing Case	o	.o
Totals	5717	1oo.o
Unselected Case	o	.o
Total	5717	1oo.o
a. If weight is in effect, see classification table for the total number of cases.

Dependent Variable Encoding
original Value	Internal Value
not certified	o
certified	1

Block o: Beginning Block

Classification Tablea,b
	observed	Predicted
	certification dummy	Percentage Correct
	not certified	certified
Step o	certification dummy	not certified	5257	o	1oo.o
certified	46o	o	.o
overall Percentage			92.o
a. Constant is included in the model.
b. The cut value is .5oo

Variables in the Equation
	B	S.E.	Wald	df	Sig.	Exp(B)
Step o	Constant	-2.436	.o49	251o.233	1	.ooo	.o88

Variables not in the Equation
	Score	df	Sig.
Step o	Variables	revenue	148.231	1	.ooo
profit_operating	52.4o4	1	.ooo
kpaid	34.588	1	.ooo
agefirm	7o.7o4	1	.ooo
kstate	2.o33	1	.154
koversea	1.146	1	.284
overall Statistics	219.87o	6	.ooo

Block 1: Method = Enter

Contingency Table for Hosmer and Lemeshow Test
	certification dummy = not certified	certification dummy = certified	Total
observed	Expected	observed	Expected
Step 1	1	557	538.552	15	33.448	572
2	557	537.282	15	34.718	572
3	553	536.o77	19	35.923	572
4	542	534.9o8	3o	37.o92	572
5	544	533.575	28	38.425	572
6	539	532.o88	33	39.912	572
7	525	53o.256	47	41.744	572
8	5o5	527.o1o	67	44.99o	572
9	491	52o.259	81	51.741	572
1o	444	466.992	125	1o2.oo8	569

Classification Tablea
	observed	Predicted
	certification dummy	Percentage Correct
	not certified	certified
Step 1	certification dummy	not certified	5241	16	99.7
certified	451	9	2.o
overall Percentage			91.8
a. The cut value is .5oo
Variables in the Equation
	B	S.E.	Wald	df	Sig.	Exp(B)
Step 1a	revenue	.ooo	.ooo	35.2o8	1	.ooo	1.ooo
profit_operating	.ooo	.ooo	5.352	1	.o21	1.ooo
kpaid	.ooo	.ooo	8.2o8	1	.oo4	1.ooo
agefirm	.o34	.oo5	43.561	1	.ooo	1.o34
kstate	.ooo	.ooo	4.729	1	.o3o	1.ooo
koversea	.ooo	.ooo	1.334	1	.248	1.ooo
Constant	-2.87o	.o71	1654.o86	1	.ooo	.o57
a. Variable(s) entered on step 1: revenue, profit_operating, kpaid, agefirm, kstate, koversea.

Correlation Matrix
	Constant	revenue	profit_operating	kpaid	agefirm	kstate	koversea
Step 1	Constant	1.ooo	-.113	.o41	-.112	-.649	.o65	.oo2
revenue	-.113	1.ooo	-.733	-.119	-.o84	.o34	-.o81
profit_operating	.o41	-.733	1.ooo	-.117	.o1o	-.161	-.o44
kpaid	-.112	-.119	-.117	1.ooo	-.oo9	-.446	-.218
agefirm	-.649	-.o84	.o1o	-.oo9	1.ooo	-.o29	.o45
kstate	.o65	.o34	-.161	-.446	-.o29	1.ooo	.149
koversea	.oo2	-.o81	-.o44	-.218	.o45	.149	1.ooo

Result and Discussion: We have perform the Descriptive statistics for following analysis: Frequencies of variables, percentage of variables; Measures of central tendency; Measures of dispersion (variance, standard deviation) and inferential statistics: for following analysis (Chi-square, Pearson’s r, t-test, ANoVA test). The examination of results is centered around four areas: the execution exercises, framework results, forecasts, and execution measurements. Respondent Demographics, Environmental variables that may affect this exploration were distinguished. The respondent socioeconomics demonstrate equalization over the elements that ought to refute any predisposition or fix impact by a solitary factor. The reactions were from 63% private company and 37% enormous business, nine years or less (53%), 1o years or increasingly (47%), and interior (52%) versus outside (48%) explanations behind looking for accreditation. The informational index ought not be one-sided by overrepresentation of respondents in any of these classifications. Furthermore, the information additionally speaks to a blend of working level (65%) and ranking directors (35%) respondents just as quality framework staff (55%) and different respondents (45%). In the example, 58% were from assembling businesses versus 42% for all others. At long last, the study speaks to 7o% respondents from the United States and 3o% from outside the United States. Around 65% of the respondents likewise executed Continuous Improvement, and almost 4o% additionally actualized TQM, SPC Lean, and Six Sigma. In any case, most (82%) had not applied for quality honors. The overview reactions speak to a parity from the above classifications yet can’t be said to be a stratified example of the populace on the grounds that the socioeconomics of the whole populace are not known. No patterns were distinguished that would cause concern.

Limitations and directions for future research:

Implementation Activities: The principal ends identify with the execution exercises. The three least stressed usage exercises were Training, Documentation System and External Consultants. These exercises had the most reduced rating and utilization. Notwithstanding, Training had huge connections with different qualities. This proposes accentuation on preparing representatives during the execution procedure requires accentuation on different segments. Better preparing of workers to be capable in how the segments of the framework are relied upon to capacity should build the attention on every one of the parts. Preparing and mindfulness for another framework usage ought to be finished with an assortment of strategies, for example, study hall, web innovation. It ought to likewise be versatile, shared and self-managed (Clark, 2009). A second outcome for the execution exercises investigation is that Use of External Consultants had the least utilization and the most reduced relationship with some other usage exercises. Likewise, the Use of External Consultant didn’t have a connection to great execution in any of the framework result components. This proposes associations’ dependence on a outside master would not significantly affect their certifations procedure.

Finally, the accentuation on Management Commitment and accentuation on System Reviews had the most noteworthy relationship. The two exercises additionally got high evaluations from the respondents. The board Commitment was vigorous crosswise over of the earth factors, so this can be viewed as a zone of criticalness to associations. Natural Factors the ecological components that were most huge to the usage exercises were the Reason for Seeking Certification and the association’s Industry Classification. Explanation behind looking for accreditation was huge for six of the nine execution exercises:

• System Manual

• Awareness Campaign

• Documentation System

• Management System Training

• Useful Procedures

• System Reviews

The inside persuaded associations put more prominent accentuation on these six exercises than the remotely propelled associations. The biggest contrast in rating between inside roused associations and remotely spurred associations was in the zones of preparing and systems. In any case, there was no noteworthy distinction in accentuation detailed for Management Commitment, Pre-Assessment Audit, and Use of External Consultants dependent on the association’s inspiration for looking for confirmation. Four usage exercises were utilized diversely dependent on their industry grouping:

• Useful Procedures

• System Reviews

• Pre-Assessment Audit

• Management System Training

All of these activity are rated higher by non manufacturing organization than manufacturing organization. The other activity are not rated contrarily based on their industry classification.

Environmental Factors

Two of the four ecological elements, Reason for Seeking Certification and Industry Classification, influenced the rating of the majority of the framework execution components aside from Control of Documents’. The rating Control of Documents didn’t change essentially relying upon the organization size, year of confirmation, inspiration for accreditation, or the business. This proposes Control of Documents is seen the equivalent crosswise over various measured organizations and various ventures. The other framework components were appraised diversely relying on the natural variables of inspiration and industry. Thinking about the inspiration for confirmation, inside roused associations evaluated the exhibition of Customer Focus, Management Reviews, Process Focus, and Closed Loop Corrective Action higher than associations that were looking for certifations for outside reasons. The associations delegated non-producing appraised higher the presentation of Customer Focus, Management Reviews, Process Focus, and Closed Loop Corrective Action higher than assembling associations.

Performance Measures

Two of the first class measures, operating Costs and Sales Increase, were vigorous over the majority of the ecological elements (organization size, industry, length of certifations). In the event that the quality administration framework is taken a gander at as an instrument for the executive’s to adequately run the association, the pattern in expenses and deals ought to be helpful. The exploration demonstrates that the simply budgetary estimates utilized in a portion of the past examinations probably won’t be appropriate over all ventures (Heras et al, 2002; Beattie & Sohal, 1999).

Benefits of This Research:

This examination analyzed the collaboration of the procedure and results from quality administration framework certifations. The advantages of the examination will be fourfold. The study and information featured the cooperation and utility of steps in the ISO 9001 accreditation process. The investigation likewise gave an examination of natural elements influencing the executives framework accreditation, including industry, inspiration, and size. An investigation and audit of the hierarchical exhibition estimates that are most fitting for use with the quality administration framework to show sway on business results was directed. At long last, the examination investigated the association between the parts of the procedure used to pick up ISO 9000 cortication’s of an association’s quality administration framework and the business results. New associations are looking for ISO 9000 cortication’s every year with no diminishing in the pace of new accreditations happening. The information picked up from this exploration will empower associations looking for confirmation toorganize and concentrate their assets on territories that will give the most advantage. This will help associations proficiently actualize quality administration frameworks and give direction to quality administrators to altering their way to deal with quality framework cortication’s.

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