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Assume you have just been hired as an operations manager at a large marketing firm. The organization has had issues with organizational culture that are believed to have stemmed from poor internal communication and poor leadership. The owner of the company has tasked you with improving the company’s internal communications in an attempt to overcome this issue.
Select three signs of a toxic culture from the article titled Organisational Culture: Toxic Culture and Business Performance that are common to workplaces everywhere. If these issues were present at the marketing firm, what leadership techniques would you employ to improve the organization’s communication with its employees?
Why must we consider the mission, vision, and values of an organization in the development of internal communications? Explain how these elements might inform your leadership techniques.
Be creative and support your approach with references to authoritative resources.
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